FAQ

1. How long does shipping take?

  • Processing: Jump ropes: 1-2 business days; Exercise chairs: 2-5 business days; Treadmills: 3-7 business days.

  • Shipping: Jump ropes via parcel: 5-10 days; Exercise chairs and treadmills via freight: 7-20 business days. You'll receive tracking and the carrier will contact you to schedule delivery.

2. What are shipping costs?
Calculated at checkout based on size/weight. Treadmills and exercise chairs have separate freight charges. Free shipping on qualifying orders.

3. Do you ship outside the contiguous US?
Currently, only to the contiguous 48 states.

4. Do items require assembly?

  • Treadmills: Yes, require assembly (attaching console, uprights, base, handlebars). Instructions included. Often requires two people.

  • Exercise Chairs: Yes, require assembly (attaching legs, seat, back, resistance mechanisms). Instructions included.

  • Jump Ropes: No assembly.

5. What types of treadmills do you offer?



Type Best For Features
Manual Treadmills Walking, budget-friendly Non-motorized, curved deck
Motorized Treadmills Running, walking Speed/incline adjustment, preset programs
Folding Treadmills Small spaces Space-saving, hydraulic folding
Under-Desk Treadmills Walking while working Low speed, remote control

Safety: All treadmills comply with ASTM F2115 (motorized treadmills) and ASTM F2276 (fitness equipment) safety standards. Our treadmills are designed for users age 13 and above and include adequate warnings and safety labels per ASTM F1749 requirements.

6. What types of exercise chairs do you offer?



Type Best For Features
Recumbent Exercise Bikes Low-impact cardio Comfortable seat, back support
Rowing Machines Full-body workout Resistance levels, folding options
Elliptical Trainers Low-impact full-body Arm handles, resistance adjustment
Pedal Exercisers Under-desk, physical therapy Portable, adjustable resistance

Safety: Our exercise chairs comply with ASTM F2276 fitness equipment standards. Each product has a specified weight limit—exceeding weight limits may result in equipment malfunction and injury.

7. What types of jump ropes do you offer?



Type Best For Features
Speed Jump Ropes High-intensity training Ball bearings, coated cable
Weighted Jump Ropes Strength, calorie burn Weighted handles, thicker rope
Adjustable Jump Ropes All fitness levels Easy length adjustment
Beaded Jump Ropes Beginners, children Colorful beads, durable

Safety: Jump ropes are intended solely for skipping. Not approved for any other use (e.g., towing, pulling, climbing). Children should use jump ropes under adult supervision.

8. What safety certifications do your products have?
All our fitness equipment complies with:

  • ASTM F2276: Standard Specification for Fitness Equipment (stability, support, guarding of moving parts)

  • ASTM F1749: Safety signage and labeling for fitness equipment

  • ASTM F2115: Specific standard for motorized treadmills

  • CPSC: All products comply with Consumer Product Safety Commission requirements, including third-party testing and lead/phthalate limits

9. How do I care for my treadmill?

  • Clean belt and deck regularly; lubricate per manual.

  • Check for loose bolts; tighten as needed.

  • Unplug when not in use; remove safety key and store out of children's reach.

  • Keep away from children and pets; use in locked room if possible.

10. How do I care for my exercise chair?

  • Wipe down after each use with mild soap and water.

  • Check resistance mechanisms and moving parts periodically.

  • Lubricate pivot points as instructed.

  • Do not exceed weight capacity.

11. How do I care for my jump rope?

  • Wipe handles with damp cloth; store in dry place.

  • For coated cables, avoid twisting or kinking.

  • Check for wear before each use; replace if frayed.

12. What is the weight capacity?

  • Treadmills: Typically 250-400 lbs. Check product specs.

  • Exercise Chairs: Varies by model (typically 250-350 lbs). Do not exceed.

  • Jump Ropes: Not weight-bearing.

13. What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and financing options (Affirm/Klarna).